Job Description:
• Make calls to customers/users.
• Visit Preschools and track the progress.
• Provide software training to users.
• Improving the customer experience, encouraging organic growth, and creating engaged customers.
• Handle customer requests, questions, and complaints on a variety of support channels.
• Keep track of customer expectations and recurring issues.
• Build a sustainable and mutually beneficial relationship between customers and brands.
• Interact with customers to resolve tech-related questions and queries.
• Document all the information related to support.
Skills we are Look for:
• Emphatic
• Good Communication
• Phone Skills
• Patient
• Organized
• Problem Solving
• Quality Focus
• Documentation Skills
• Observation Skills
• Analyzing Information
• Adaptable
• Positive